/ Microsoft Dynamics 365
Dynamics 365, delivered as one system
ACI Infotech is a Microsoft partner. We implement Dynamics 365 across CRM and ERP, extend it with Power Platform instead of core code, and put Copilot to work inside the workflows your teams run every day. Fabric ties the data together, Azure sits underneath, and one team delivers all of it.
- Microsoft partner
- Dynamics 365 CRM and ERP
- Power Platform
- Azure underneath
Dynamics 365Microsoft partner
Dynamics 365 with Azure and Power Platform delivery.
Clean core, calm cutover
Keep the core clean
and the cutover boring.
Extensions live in Power Platform, the numbers reconcile before cutover, and the legacy system retires on evidence. Dynamics lands as one system, and every integration stays a pattern instead of a special case.
0.1%Error rate after automation
Contract lifecycle automation for a global technology enterprise, with manual rework engineered out.
Read the case study
/ What we do on Dynamics 365
One Dataverse. Six disciplines.
01
Dynamics 365 CRM
Sales, Customer Service, and Field Service on one Dataverse, with the integrations that keep records honest. A CRM works when sellers stop keeping a second spreadsheet, so that is the bar we build to.
Dynamics 365 SalesCustomer ServiceField ServiceDataverse
02
Dynamics 365 ERP
Finance and Supply Chain for the full ERP footprint, Business Central for mid-sized operations. We migrate the data, rebuild the integrations, and keep the old ledger readable until the numbers reconcile.
Finance & Supply ChainBusiness CentralCustomer Insights
03
Power Platform extensions
Power Apps for the screens Dynamics does not ship, Power Automate for approvals and handoffs, Power Pages for people outside the tenant. Extensions live here instead of in core code, which is why upgrades stay boring.
Power AppsPower AutomatePower PagesDataverse
04
Copilot and custom agents
Copilot drafting emails and case summaries from your own records, and custom agents built in Copilot Studio on the same foundation. The wins are the boring ones: less typing, faster case wrap-up.
Microsoft CopilotCopilot StudioAzure OpenAI Service
Azure OpenAI Service05
Fabric and analytics
Dataverse linked into OneLake without ETL pipelines, so Dynamics data lands in governed dashboards instead of exported spreadsheets. Power BI on top, secured once, reused everywhere.
Microsoft FabricOneLakePower BI
06
Migration and managed support
Legacy ERP and CRM estates moved in phases, by entity or region, then run under SLA. Release waves get tested and applied on schedule, and the integrations stay watched around the clock.
Azure Integration ServicesData migration24/7 support
Is Dynamics 365 the right call?
Usually, when the rest of the business runs on Microsoft. Dynamics earns its place when CRM, ERP, and the collaboration layer share one identity, one data platform, and one support relationship. When a specialist tool is genuinely better at your core motion, a best-of-breed stack wins, and we will say so.
Dynamics 365CRM and ERP on one data layer
Teams, Outlook, and Microsoft 365 as the daily surface
Extensions your own team maintains in low code
Copilot grounded in your business records
Best-of-breed stack
A sales motion built around a different CRM
Deep vertical features one suite cannot match
When the second column wins, the honest answer is often Salesforce for CRM or a specialist ERP. We are a Salesforce partner too, so the recommendation follows your stack, not our badge wall.
/ Results
Business systems that went live.
Global Technology Enterprise
0.1%Error rate after automation
Contract lifecycle automation across a global enterprise, with manual rework engineered out of the process.
Read the contract story
National Healthcare Provider
4hClaims processing, down from 72
Eligibility verification automated end to end, taking claims processing from three days to four hours.
Read the automation story
Global Food Services Operator
53Countries on one platform
One platform for 400,000 employees replacing dozens of regional reporting stacks, with decisions landing 22% faster.
Read the story/ How an engagement runs
Five phases. No mystery.
01
Assess
Current estate, the licensing you already own, and the first process worth moving. If Dynamics is the wrong fit, this is where we say so.
02
Design
Solution architecture across Dataverse, security roles, and integrations, with extensions planned into Power Platform from day one.
03
Build
Phased delivery by entity or region. A focused Sales or Business Central rollout typically lands in 3 to 4 months; full ERP programs run 6 to 12.
04
Prove
Parallel run against the legacy system until the numbers reconcile and the business signs off. Nothing retires on faith.
05
Run
Release waves tested and applied, agents and automations tuned, and support under SLA around the clock.
ERP is a process job first.
Dynamics pays off when the processes it runs get redesigned with the same care as the platform choice. That is our digital transformation practice: process, ERP, and integration modernization delivered with engineering rigor.
Digital Transformation/ Why ACI
Why enterprises run Dynamics with us
/ Partnership
Microsoft partner.
Dynamics 365, Power Platform, Fabric, and Azure delivered by one certified team.
/ Delivery
The architects who scope the rollout stay on it through go-live.
No handoff between the pitch and the delivery pod.
/ Scale
Founded 2006.
1,200+ engineers across 11 global delivery hubs. 500+ enterprise projects.
/ Operations
ISO 27001 certified and CMMI Level 3 appraised, with 24/7 operations under SLAs.
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Read/ Dynamics 365 FAQ
Dynamics questions,
answered straight.
How long does a Dynamics 365 implementation take?
A focused Sales or Business Central rollout typically lands in 3 to 4 months. Finance and Supply Chain programs replacing a legacy ERP run 6 to 12 months and go live in phases, usually by entity or region. The first phase ships something people use, not a design document.
Can Dynamics 365 replace our legacy ERP?
Yes. Dynamics 365 Finance and Supply Chain covers the core ERP footprint: general ledger, procurement, inventory, and order to cash. Business Central handles the same ground for mid-sized operations. We migrate the data, rebuild the integrations, and keep the old system readable until the numbers reconcile.
What does Copilot actually do inside Dynamics 365?
It drafts emails and case summaries from CRM context, answers questions against your own records, and automates the routine steps in sales and service workflows. With Copilot Studio we build custom agents on the same foundation. The practical wins are the boring ones: less typing, faster case wrap-up.
Do we need Microsoft Fabric alongside Dynamics 365?
Not on day one, but it is the natural next step. Fabric links Dataverse data into OneLake without ETL pipelines, which is how Dynamics data ends up in real dashboards instead of exported spreadsheets. We usually add it once the transactional rollout is stable.
Can you extend Dynamics with Power Platform?
Yes, that is where most of the customization belongs. Power Apps for the screens Dynamics does not ship, Power Automate for approvals and handoffs, Power Pages for external users, all on the same Dataverse. Keeping extensions there instead of in core code keeps upgrades painless.