/ Braze
Braze, wired into your data
ACI Infotech is a Braze Alloy partner. We implement Braze end to end: SDK integration, data pipelines from your warehouse, and Canvas journeys across email, push, SMS, and in-app. ESP migrations run in parallel until deliverability holds, and your team ships campaigns without a ticket queue in the middle.
- Braze Alloy partner
- Canvas orchestration
- ESP migrations
- Deliverability watched
Journey orchestration
Canvas, in real time
event → journey → message
Braze Alloy partner
Wired to the data platform, not bolted on.
Journeys get smart when
the profile arrives first.
Events streaming in real time, the warehouse synced continuously, catalogs wired to the message. Build the data plumbing first and Canvas earns its keep: personalization that goes deeper than a first name, on every channel.
A governed customer data foundation across 600+ retail locations, feeding real-time engagement.
/ What we do on Braze
One platform. Six disciplines.
Platform implementation
SDK integration, identity resolution, subscription groups, and the first live campaigns. We train your marketers as we build, so handover is not a separate phase at the end.
Canvas journey orchestration
Lifecycle journeys in Canvas across email, push, SMS, and in-app, with triggers, experiments, and exit rules that respect the customer. The channel decision happens per person, not per campaign.
Data integration
Cloud Data Ingestion from your warehouse, the SDK streaming behavioral events, and Currents streaming engagement back out for analytics. Braze reads from the warehouse and reports back to it.
Personalization at scale
Liquid templating, Connected Content calling your APIs at send time, and catalogs for product and offer data. Send-time optimization where it earns its keep, simple sends where it does not.
ESP migration
Templates converted, subscriber data and preferences migrated, IPs and domains warmed while both systems run in parallel. Deliverability is what breaks in rushed migrations, so we do not cut over until inbox placement holds.
Managed campaign operations
Campaign operations under a managed agreement, or your team trained with us on call for deliverability and optimization. Either way, someone owns the send calendar and answers for it.
Is Braze the right call?
Usually, when engagement has to react in real time. Braze earns its place when product events should trigger messages in seconds and marketers need to ship journeys without engineering tickets. When the center of gravity is Salesforce CRM, the Marketing Cloud route can win, and we will tell you which, since we implement both.
Messages triggered by live product events
Mobile-first: push, in-app, and Content Cards
Marketers shipping journeys without engineering tickets
Engagement data streamed back to your warehouse
CRM, service, and sales already on Salesforce
Journeys driven by CRM fields more than app events
We hold both the Braze Alloy partnership and a Salesforce partnership, so the recommendation follows your stack, not our badge list.
/ Results
Engagement that moved numbers.
Fortune 500 Convenience Retail Chain
Email engagement lift
A unified customer data foundation across 600+ locations feeding real-time engagement, with promotion effectiveness up 15%.
Global Financial Services Firm
A governed data foundation stood up in 90 days, the pattern every engagement platform reads from.
Global Food Services Operator
One data platform across 53 countries and 400,000 employees, replacing dozens of regional reporting stacks.
/ How an engagement runs
Five phases. No mystery.
Assess
Stack and data audit: identity, events, consent, and what the current ESP actually sends. The gaps surface here, not mid-build.
Architect
Data design first: identity resolution, event taxonomy, and the warehouse sync. A journey is only as smart as the profile that triggers it.
Build
SDK integration, templates, and the first live Canvas journeys. A standard implementation runs 8 to 12 weeks.
Prove
Parallel sends while IPs and domains warm. We cut over when inbox placement holds, not when the calendar says so.
Run
Your team ships campaigns while we watch deliverability and experiments, or we run the whole calendar under a managed agreement.
The message is the last step.
Braze performs when the customer data underneath is unified, consented, and current. That is our MarTech and CDP practice: the customer record first, then the journeys that read it.
/ Why ACI
Why brands run Braze with us
/ Partnership
Braze Alloy partner.
Implementations, ESP migrations, and managed campaign operations.
/ Delivery
The engineers who design the data architecture wire the SDK.
Marketing and data work as one pod, not two vendors.
/ Scale
Founded 2006.
1,200+ engineers across 11 global delivery hubs. 500+ enterprise projects.
/ Operations
ISO 27001 certified, with 24/7 operations under SLAs.
From the blog
SAP AI Agents 2026: Transforming ERP Into Autonomous Enterprise Ops
Discover how SAP AI agents automate ERP operations across finance, procurement, supply chain and HR, enabling autonomous enterprise operations at scale.
Vector Database Strategy: The Key to AI Success in 2026
Build a scalable vector database strategy for AI with hybrid search, RAG optimization, and reliable retrieval for enterprise applications.
Unity Catalog Metrics: Deliver Trusted KPIs Across Your Enterprise
Build trusted KPIs with Databricks Unity Catalog Metrics Layer. Standardize definitions, improve governance, and ensure data consistency.
/ Braze FAQ
Braze questions,
answered straight.
How long does a Braze implementation take?
A standard implementation runs 8 to 12 weeks: SDK integration, data architecture, template setup, and the first live campaigns. Add time if identity resolution is messy or if you are migrating an ESP at the same time. We train your team as we build, so handover is not a separate phase.
Can you migrate us from our current ESP to Braze?
Yes. We audit the existing platform, convert templates, migrate subscriber data and preferences, and run both systems in parallel while the new IPs and domains warm up. Deliverability is the thing that breaks in rushed migrations, so we do not cut over until inbox placement holds.
How does Braze get our customer data?
Three routes, usually together: the SDK streams behavioral events from your apps and sites, Cloud Data Ingestion syncs profiles from your warehouse or CDP, and Currents streams engagement data back out for analytics. We design the data architecture first, because a campaign is only as good as the profile behind it.
Which channels can Braze actually send?
Email, mobile and web push, SMS and MMS, in-app messages, Content Cards, and webhooks into anything else. Canvas orchestrates all of them in one journey, so the channel decision happens per customer rather than per campaign.
Do you run our campaigns after launch or train our team?
Either. Some clients hand us campaign operations under a managed services agreement; most have us build, train their marketers, and stay on for deliverability and optimization. The goal is that your team ships campaigns without a ticket queue in the middle.