/ Managed Operations
Managed IT Operations: 24/7 NOC and SOC
Two centers, one escalation path. NOC keeps the estate up. SOC keeps it safe. Both run on the platforms you already trust, staffed by engineers certified on them, covered around the clock across three time zones.
- Dynatrace Partner
- ServiceNow Certified
- ISO 27001 Certified
- Follow the sun
24x7 triage
runbooks · automation · SLAs
alert → triage → resolved
15 minute P1 response
Follow-the-sun NOC across three time zones.
The 3am page goes to
a staffed desk.
Certified engineers on shift around the clock, runbooks that travel with the ticket, and an SLA someone answers for by name. The estate stays up, your senior engineers keep their weekends, and every incident leaves the runbook a little sharper.
A complex digital estate, engineered to stay available
/ Two disciplines
We run the tools you already trust.
Different clients run different stacks. We keep engineers certified on the platforms enterprises actually use in production.
/ Network Operations
Network Operations Center
Keeping the estate up. Infrastructure, network, application, and cloud monitoring around the clock.
Platforms we operate
- SolarWinds NPM / SAM
- Datadog
- Dynatrace (partner)
- Genesys (incident intake)
- ServiceNow ITSM
Coverage model
Follow the sun across India, US, and EU shifts. L1 triage, L2 resolution, L3 engineering escalation, with runbooks tied to your service catalog.
15 min
P1 response
1 hour
P2 response
99.95%
Uptime target
Running this for
Multi-site manufacturers, hospital networks, national telcos, and cloud-first SaaS operators.
/ Security Operations
Security Operations Center
Keeping the estate safe. Threat detection, incident response, forensics, and audit evidence the auditor will actually accept.
Platforms we operate
- LogRhythm
- Splunk
- Microsoft Sentinel
- CrowdStrike
- PagerDuty
Coverage model
Tier 1 through Tier 3 analysts on shift with a weekly threat hunting cadence. Incident response playbooks tied to your compliance obligations.
10 min
P1 response
Weekly
Threat hunts
SOC 2, ISO 27001, HIPAA
Frameworks
Running this for
Regulated healthcare, financial services, and retail payment environments.
/ Cross-discipline handoff
When an outage turns out to be an attack, no one has to call anyone.
Our NOC and SOC share the platform and the ticketing system. An alert that starts as a latency spike and ends as an intrusion never crosses an org chart. It stays on the same bridge until it closes.
NOC picks up the alert
Shared ticket in ServiceNow
SOC triages in parallel
Joint incident bridge
Contain, restore, report
24/7/365
Follow the sun coverage across three time zones
15 min
P1 response SLA, NOC and SOC
10+
Observability and SIEM platforms we operate
L1 to L3
Full escalation ladder in both centers
/ What's included
What a managed operations engagement covers.
The deliverables behind the dashboard. Every engagement ships with all six, scoped to your environment.
24/7 Monitoring
Continuous visibility across infrastructure, applications, and security events. Dashboards tuned to your service catalog, not generic defaults.
Incident Response
Documented runbooks, on-call rotations, and escalation paths. Every alert has an owner and a defined next step.
SLA Management
Response and resolution targets written into the contract, reported monthly. You see the misses and the reasons, not just the wins.
Runbook Automation
Self-healing workflows for the alerts that do not need a human. The team focuses on incidents that actually matter.
Compliance Reporting
Audit evidence ready for SOC 2, ISO 27001, HIPAA, and PCI-DSS reviews. Logs, access records, and change history on demand.
Capacity and Performance
Trend analysis, right-sizing recommendations, and pre-peak load reviews. Ops insight that feeds back into the platform roadmap.
/ Adjacent managed services
NOC and SOC are the centerpiece. Not the only thing.
If you need operations on the applications we built, the infrastructure underneath, or the support layer for your users, we run those too.
Our managed IT services cover the full estate: infrastructure monitoring and patching for hybrid and cloud environments, application support under SLA, and the L1 to L3 helpdesk in between. One contract, one escalation path, reported against the same monthly scorecard as the NOC and SOC.
Managed IT and Infrastructure
End-to-end infrastructure management for hybrid and cloud environments. Monitoring, operations, and support built around what you actually run.
IT Support Services
Structured L1, L2, and L3 support aligned to your operations. Delivered as part of a managed engagement, not a generic helpdesk contract.
Application Managed Services
Post-deployment operations for the applications and integrations we build. SLA-backed support, release management, continuous improvement.
The SOC responds. Security engineering prevents.
Our SOC analysts handle what the controls catch. The controls themselves come from our security engineering practice: DevSecOps pipelines, zero trust identity, and compliance mapped to SOC 2, ISO 27001, HIPAA, and PCI-DSS. When the same firm builds the controls and watches them, console findings flow back into the architecture instead of into a vendor ticket.
/ Why ACI
Why enterprises hand us the pager
/ Scale
Founded 2006.
1,200+ engineers across 11 global delivery hubs. 500+ enterprise projects.
/ Certification
ISO 27001 certified and CMMI Level 3Â appraised.
Audit evidence comes out of normal operations, not a scramble before the review.
/ Coverage
24/7 operations under published SLAs.
Follow the sun shifts across India, US, and EU with documented handoffs.
/ Response
P1 response in 15Â minutes.
Misses reported monthly with root cause, not buried in a stoplight dashboard.
/ Questions
Operations questions,
answered straight.
Coverage, SLAs, and what happens to your runbooks if you ever leave. Anything else belongs in a conversation.
Do you run NOC and SOC from the same team?
Separate disciplines, shared tooling. NOC analysts and SOC analysts sit on different rotations with different certifications, but they share the ticketing system, the on-call bridge, and the runbook library. An alert that starts as a latency spike and ends as an intrusion stays on one bridge until it closes.
Can you operate our existing monitoring stack, or do we have to switch?
We operate what you already run. Our engineers are certified on SolarWinds, Datadog, Dynatrace, LogRhythm, Splunk, Microsoft Sentinel, CrowdStrike, Genesys, and ServiceNow. If you have a stack we do not list here, tell us and we will tell you honestly whether we can run it well.
How does follow the sun coverage work?
Three shifts across India, US, and EU with documented handoff checkpoints. Tickets carry context, not just state. A P1 opened in one shift gets the same treatment as a P1 raised in the next, because the runbook and ticket history travel with it.
What are your SLA commitments?
P1 response in fifteen minutes for NOC and ten minutes for SOC. P2 response in one hour. Uptime targets of 99.95 percent or higher depending on your platform. Misses are reported monthly with root cause, not hidden in a stoplight dashboard.
Do you help with SOC 2, ISO 27001, or HIPAA audits?
Yes. Audit-ready evidence is part of the engagement. We maintain access logs, change history, alert timelines, and incident documentation in formats the auditor expects. Several of our clients pass audits using the artifacts we produce as a byproduct of normal operations.
What happens if we want to move off managed services later?
Your runbooks, dashboards, alert definitions, and incident history belong to you. We document the environment throughout the engagement so a transition back in-house or to another provider is a real option, not a hostage negotiation.
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