/ Digital Transformation
Digital Transformation Through Intelligent Automation
ACI Infotech delivers digital transformation as an engineering job: ServiceNow workflows, UiPath bots, and document AI that take the swivel-chair work off your teams. We map the process first, automate what repeats, keep people on the judgment calls, and report hours saved, error rates, and cycle times every month.
- ServiceNow partner
- UiPath certified
- Process discovery first
- Human in the loop
MicrosoftServiceNow partner, UiPath certified
Power Automate across the Microsoft stack.
Engineering the busywork away
Give the swivel-chair work
to the machines.
Find the copy-paste work, measure it, and engineer it away: workflows that carry the process end to end, integrations that let systems talk, and people moved onto the judgment calls. Hours saved, error rates, and cycle times land in a monthly report, so progress is a number.
67%Reduction in contract cycle time
Contract operations automated end to end
· A global technology enterprise
Read the case study/ What we build
Digital transformation, one automated process at a time.
01
Process discovery and mining
Celonis and UiPath Process Mining on your event logs, plus time spent with the people who actually do the work. We find where the hours go before anyone writes a bot. Automating a bad process just makes the mess faster.
CelonisUiPath Process MiningPower BI
UiPath Process Mining02
ServiceNow workflows
ITSM, HRSD, and Customer Service Management built so requests stop dying in shared inboxes. Every ticket gets an owner, a visible status, and an SLA someone answers for.
ServiceNowITSMHRSDCSM
03
Robotic process automation
UiPath, Power Automate, and Automation Anywhere bots for the systems that will never get an API. Attended or unattended, monitored in production, and rebuilt fast when a screen changes. Screens change.
UiPathPower AutomateAutomation Anywhere
04
Document AI
Classification and extraction for invoices, claims, and contracts, with a human review queue for the exceptions. Straight-through processing for the clean documents, eyeballs on the rest.
Azure Document AIAWS TextractGoogle Document AI
Azure Document AI
AWS Textract
Google Document AI05
Workflow automation
Approvals, escalations, and compliance steps orchestrated end to end in Power Platform or Camunda. The process gets a visible state, which means no more status meetings held just to find a request.
Power PlatformCamundaNintex
Camunda06
Integration and APIs
MuleSoft, Workato, and Azure Logic Apps connecting the systems that should have been talking all along. When systems integrate properly, half the bots become unnecessary. We count that as a win.
MuleSoftWorkatoAzure Logic Apps
Automate, integrate, or rebuild?
Not every manual process deserves a bot. The right fix depends on what sits underneath the process, and picking wrong is how companies end up with a bot farm nobody trusts.
01
Automate with RPA
UiPath · Power Automate · Automation Anywhere
For stable UIs and legacy systems that will never get an API. Bots ship in weeks and take the keying work off people, with the honest caveat that a changed screen means a changed bot.
02
Integrate the workflow
ServiceNow · MuleSoft · Azure Logic Apps
When the systems can talk, let them. APIs, events, and ServiceNow workflows give you straight-through processing that does not care what the UI looks like this quarter.
03
Rebuild the application
Custom builds · APIs · Modern platforms
When the process is the product, automation is a patch. The spreadsheet-and-email system deserves to be an actual system. That is an application development job, and we do those too.
App Development/ Results
Measured in hours, errors, and cycle time.
Fortune 500 Financial Services Firm
0.1%Error rate after automation
Accounts payable rebuilt with UiPath and Azure Document AI. Processing time fell 35%, and exceptions route to a human review queue instead of a backlog.
Explore the case studiesGlobal Technology Enterprise
67%Reduction in contract cycle time
Contract creation, review, approval, compliance, and renewal automated end to end in a governed Conga CLM environment.
Read the automation story
Enterprise Technology Company
99.97%Uptime across 72+ servers
Automated CI/CD, monitoring, load balancing, and centralized logging keep releases moving without disrupting operations.
Read the DevOps story/ How an engagement runs
Discovery first. Always.
01
Discover
Weeks 1 to 3
Process mining on the event logs, plus time with the people doing the work. The map shows where the hours actually go.
02
Prioritize
Weeks 3 to 4
Value against effort, process by process. Each automation gets a business case and a baseline to beat.
03
Build
Weeks 4 to 8
First bots and workflows into production. A first automation ships in 4 to 8 weeks, not next fiscal year.
04
Prove
Hours saved, error rates, and cycle times measured against the baseline. Adoption gets tracked, not assumed.
05
Scale
Governance, a pipeline of candidates, and change management. Enterprise-wide programs run 6 to 12 months.
Bots need running too.
An automation program earns its keep when the bots still run in year two: monitored, patched, and rebuilt when the screens change. Our managed operations team runs automations around the clock under SLA, with the same discipline we bring to data platforms.
Managed Operations/ Why ACI
Why enterprises pick us for automation
/ Delivery
The engineers who map your processes build the automations.
Discovery is not a separate sales exercise.
/ Partnerships
ServiceNow partner and UiPath certified, with delivery across Power Automate and Automation Anywhere.
/ Measurement
Hours saved, error rates, and cycle times tracked per project, before and after.
If a number did not move, we say so.
/ Scale
Founded 2006.
1,200+ engineers across 11 global delivery hubs. 500+ enterprise projects.
/ Questions
Automation questions,
answered straight.
The questions we hear most before an automation engagement. Anything else belongs in a conversation.
What does digital transformation actually involve?
Less than the conference talks suggest. We find the manual work, decide whether to automate it, integrate around it, or rebuild the system underneath it, then ship the fix with monitoring and a measured baseline. Digital transformation is a sequence of engineered process fixes, not a culture program.
Where should we start with automation?
Process discovery. We identify high-volume, repetitive processes with a clear payback before anything gets built. Typical quick wins: accounts payable, employee onboarding, report generation.
How long does an RPA implementation take?
4 to 8 weeks for a first bot in production. Enterprise-wide programs run 6 to 12 months. We recommend starting small, proving the numbers, then scaling.
Will the bots break when a system updates?
Sometimes, yes. RPA reads screens, and screens change. We monitor every bot in production, catch failures fast, and push API-based integration wherever one exists, so there are fewer bots around to break.
What about change management?
Automation changes how people work, so every project includes communication, training, and support. A bot nobody trusts gets worked around, which is worse than no bot at all.
How do you measure automation ROI?
Hours saved, error rates reduced, and cycle times improved, all measured against a baseline we capture before building. Every project carries a business case we keep tracking after go-live, not just in the proposal.
Do you run the automations after go-live?
Both options. Our managed operations team monitors and maintains bots and workflows 24/7 under SLA, or we hand over to your team with runbooks and stay on call through the transition.
From the blog
DevOps & Automation
Autonomous Networks: Close Detection-to-Action Gap Recommended
Reduce network downtime with autonomous AI operations that detect, diagnose, remediate incidents in real time while improving reliability and security and MTTR.
Read
Digital Transformation
GCC Enterprise AI 2026: The Hidden Trait Behind Successful Scaling
Discover why GCC enterprises succeed with AI in 2026. Learn how strong data infrastructure, governance, and AI readiness drive successful enterprise AI scaling.
Read
Cyber Security
Self-Healing Networks: Autonomous Operations Beyond IT Tickets
Discover how self-healing networks use AI, automation, and observability to reduce downtime and enable autonomous IT operations.
Read