/ Salesforce
Salesforce that runs on one record
ACI Infotech is a Salesforce consulting partner with an Agentforce practice. We implement Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud working from one customer record, wire the org to your ERP and warehouse through MuleSoft or APIs, and put Agentforce agents to work on data they can actually trust.
- Salesforce consulting partner
- Agentforce practice
- Certified across the clouds
- ISO 27001
Salesforce partner
With an Agentforce practice. We implement what we recommend.
Fix the record first
Make the record true.
Then put AI on it.
Clean fields with owners, documented integrations, reports the team trusts. Fix the record first and everything on top compounds: Sales Cloud sells, Service Cloud resolves, and Agentforce inherits a customer worth knowing.
2.5xEmail engagement
Customer data unified across 600+ retail locations, with email engagement up 2.5x and promotions working 15% harder.
Read the case study
/ What we do on Salesforce
One customer record. Six disciplines.
01
Sales Cloud
Pipeline, forecasting, and CPQ set up around how your deals actually move. Fewer required fields, cleaner stages, and reporting sales leaders actually read. Adoption is designed in, not begged for later.
Sales CloudCPQEinstein ForecastingRevenue reporting
02
Service Cloud
Case routing, knowledge, and Einstein Bots that deflect the easy tickets and escalate the hard ones with context attached. Omnichannel means one queue for agents, not five consoles.
Service CloudOmni-ChannelEinstein BotsKnowledge
03
Marketing Cloud
Journeys built on segments that resolve to real people. Email, mobile, and ads working from the same profile, measured against revenue instead of open rates.
Marketing CloudJourney BuilderEmail StudioSegmentation
04
Data Cloud and Agentforce
Identity resolution turns six conflicting records into one, and Agentforce agents work from that record: qualifying leads, resolving cases, drafting follow-ups. Agents are only as good as the data they read, so we build the data first.
Data CloudAgentforceIdentity resolutionActivation
05
Integration
Salesforce wired to the ERP and the warehouse through MuleSoft, Platform Events, or plain APIs, chosen by latency and volume. Orders and invoices stay in the ERP. Salesforce gets a live view, not a stale copy.
MuleSoftPlatform EventsREST APIsCDC
06
Managed services
Three Salesforce releases a year, handled. Release management, admin support, and ongoing configuration under SLAs, with your team trained so the knowledge stays when the project ends.
Release managementAdmin supportSLAsUser training
Is Salesforce the right call?
Usually, when you want one platform to carry sales, service, and marketing, and admins rather than engineers to run the roadmap. When your team wants to compose best-of-breed tools on a warehouse instead, that is a real architecture too, and we build it. The recommendation follows your operating model, not our certification wall.
Sales, service, and marketing on one platform
Admins, not engineers, running the roadmap
AI agents inside the CRM with Agentforce
One resolved customer record with Data Cloud
A composable stack
Best-of-breed tools on a warehouse core
Engineering owns the customer data stack
Deep custom logic that fights any suite
When the composable column wins, the answer is usually a warehouse-native customer stack with a tool like Braze on top. That comparison lives on our MarTech and CDP page.
/ Results
Customer data that went to work.
Fortune 500 Convenience Retail Chain
2.5xEmail engagement
Customer data unified across 600+ locations, with email engagement up 2.5x and promotions working 15% harder.
Read the story
National Healthcare Provider
4hClaims processing, down from 72
Eligibility verification automated end to end, taking claims processing from 72 hours to 4.
Read the story
Global Technology Enterprise
0.1%Contract error rate
Contract performance run through intelligent automation, with the error rate held at 0.1%.
Read the story/ How an engagement runs
Five phases. No mystery.
01
Audit
Org audit first: what is customized, what is dead, and what blocks the roadmap. Rebuilds get recommended only when the math says so.
02
Design
Object model, integration contracts, and the Data Cloud identity plan agreed before anyone builds. Scope discipline starts here.
03
Build
Configuration over code, shipped in phases so sales teams work in the system while later phases land. A focused cloud rollout lands in 10 to 16 weeks.
04
Adopt
Training, admin enablement, and adoption tracking with real numbers. A CRM nobody updates is an expensive address book.
05
Run
Managed services under SLAs: release management, user support, and the backlog worked steadily. Or a clean handover to your admins.
The CRM is half the story.
Salesforce pays off when the customer data underneath it is resolved, governed, and activated across every channel. That is our MarTech and CDP practice, and Data Cloud is one of its home fields.
MarTech & CDP/ Why ACI
Why enterprises run Salesforce with us
/ Partnership
Salesforce consulting partner with an Agentforce practice.
We implement what we recommend.
/ Integration
Most of our Salesforce work is integration.
ERP, warehouse, and CRM connected through MuleSoft, Platform Events, and APIs.
/ Scale
Founded 2006.
1,200+ engineers across 11 global delivery hubs. 500+ enterprise projects.
/ Operations
ISO 27001 certified and CMMI Level 3 appraised, with 24/7 managed operations under SLAs.
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Digital Transformation
From Chatbots to Autonomous Agents: How to Deploy Agentforce Without Losing Control
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Read/ Salesforce FAQ
Salesforce questions,
answered straight.
Do you work with our existing Salesforce org or rebuild it?
We work with the org you have. Most engagements start with an org audit: what is customized, what is dead, and what is blocking the roadmap. A rebuild only makes sense when years of technical debt cost more to untangle than to replace, and we will show you that math before recommending it.
How long does a Salesforce implementation take?
A focused Sales Cloud or Service Cloud rollout typically lands in 10 to 16 weeks. Multi-cloud programs with Data Cloud and heavy integration run longer and ship in phases, so sales teams are working in the system while later phases build. Scope discipline, not headcount, is what keeps the timeline honest.
What is Agentforce and do we need Data Cloud to use it?
Agentforce is Salesforce’s platform for AI agents that take actions in your CRM: qualifying leads, resolving cases, drafting follow-ups. The agents are only as good as the data they read, which is why Data Cloud matters; it gives them one resolved customer record instead of six conflicting ones. We implement both together.
Can you integrate Salesforce with our ERP and data warehouse?
Yes, that is most of our Salesforce work. We build integrations through MuleSoft, REST and SOAP APIs, Platform Events, and CDC, depending on latency and volume. Orders, invoices, and inventory stay in the ERP; Salesforce gets a live view instead of a stale copy.
Who runs Salesforce after go-live?
Your admins, if you have them; our managed services team, if you do not. We handle release management for the three Salesforce releases a year, user support, and ongoing configuration under an SLA. Either way, we train your team so knowledge does not walk out with the project.