Transforming Reactive IT into Strategic Advantage with ACI
ACI Infotech helped a Fortune 500 U.S. bank move from reactive IT operations to a proactive, secure, and scalable infrastructure, cutting downtime, improving security, and lowering IT costs.
Key Results
The Challenge
The company is one of the world’s finest banks (among the Fortune 500 companies) situated on the west coast of the United States. Its core activities include retail banking, investment banking and wealth management.
The company’s current IT infrastructure lacked innovation and was posing severe security threats, impacting its business excellence and growth. Some of the key challenges faced by the client include:
Legacy IT cost controls and rigid practices slowed innovation and agility.
High business complexity exposed gaps in the IT support model.
Reactive IT management addressed issues only after outages, causing productivity loss.
Absence of a proactive IT strategy led to recurring issues and downtime risks
Weak network security failed to support growing business needs.
Limited technology consulting hindered alignment between IT and business goals.
Overreliance on basic managed services reduced focus on long-term digital transformation.
Our Solution
To sustain its competitive edge in the market, while ensuring prompt banking services to thousands of its customers, the client needed a solution that can streamline and strengthen its current IT infrastructure and network security. After exploring a couple of vendors, the client finally partnered with ACI Infotech to take this initiative forward.
As part of this engagement, ACI Infotech engaged key stakeholders to understand the client’s business goals, technology needs, and strategic priorities while assessing existing risks and recurring vulnerabilities. ACI’s evaluation revealed a reactive IT model dependent on temporary issues and cost-centric staffing, which affected stability and enhanced security exposure.
By implementing a comprehensive root cause analysis, ACI identified network instability as the primary issue and designed a targeted transformation roadmap focused on performance, security, and cost efficiency. It deployed cloud-managed switches and firewalls, migrated email from an on-premises Exchange system to Microsoft Office 365, and took up the responsibility for first-line support and infrastructure maintenance.
This proactive approach delivered a more stable, secure, and scalable IT environment that resulted in minimized long-term costs, thereby helping the client to focus on core business objectives.
Cloud-managed switches and firewalls for centralized network control and security
Microsoft 365 migration from on-prem Exchange for scalable email and collaboration
Proactive network monitoring and threat detection tools
Structured IT service management and first-line support model
Automated infrastructure maintenance and performance optimization
Real-time analytics dashboards for system health and incident tracking
Technologies Used
Results & Impact
Minimized outages leading to 60-75% reduction in downtime
Increased resolution speed leading to ~50% faster incident closure
Improved uptime - ~99.9% (~120 hrs/year saved)
Lowered IT costs resulting in 20–35% reduction in OPEX
Strengthened security, enabling 60–80% fewer incidents
Reduced support tickets – 40-60% drop in repeat issues.
"ACI Infotech helped us stabilize and modernize our IT environment with a structured, proactive approach that quickly improved reliability and security. Their team worked closely with ours to resolve long-standing issues while setting a stronger foundation for future growth."
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