ACI Digital Procurement Platform Improves Customer Experience and Savings by 22%
ACI Infotech helped a global beverage bottler digitize procurement using SAP Ariba, improving customer experience, accelerating buying cycles, and delivering 22% annual cost savings across its operations.
Key Results
The Challenge
The company is one of the world’s largest franchise bottlers of Coca-Cola trademark beverages, boasting more than two million points of sales in Latin America. The client serves nearly 290 million consumers with excellence from 48 bottling plants and 324 distribution centers.
The client was running a manual procurement process to serve its diverse retail outlets, which was inefficient, error-prone, and caused delays in reaching its final consumers. Some of the challenges include:
Difficulty in improving delivery experience across its bottling plants and global distribution centres.
Poor customer touch points, leading to customer dissatisfaction.
Lack of streamlined negotiation and buying processes.
Challenge to consolidate localized purchasing capabilities.
Our Solution
The client approached several leading solution vendors, and after evaluating various options, it finally selected ACI Infotech for its innovative and pragmatic approach of solving the client’s challenges, while demonstrating its capabilities in implementing similar projects across the globe.
As part of this engagement, ACI performed a thorough assessment of the client’s present technological landscape and suggested a digital procurement solution – SAP Ariba. This platform aims to help consolidate procurement for its 48 bottling plants and 324 distribution centres using various modules of procurement and supply chain, aiming to generate 3x return on investment (RoI) to the client.
Technologies Used
Results & Impact
High adoption rate of 80% to 90% in less than one year
3x return on investment (RoI) to the client.
99% increase in efficiency in the procurement processes across its various retailers and global distributors.
60% rise in productivity of its workforce - freeing buyers for more-strategic tasks
22% increased annual savings
Consolidation of country - and facility-based procurement functions on to one centralized digitalized platform
Fast and smooth integration with existing SAP solutions for a fluid and rapid
implementation
More reliable, flexible, and standardized procurement processes for internal customers
Easier access to suppliers
Better data and insights for managers, resulting in efficient budget control and fewer cost over runs.
"ACI helped us simplify and standardize procurement across all our locations, and the difference was noticeable almost right away. Our teams can move faster now, and we’re seeing real savings without the usual process headaches."
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