ACI Case Studies - Global Technology Services

Healthcare Application Optimization Compliance & Performance

Written by ACI Info | May 30, 2024 at 11:58 AM

The Company

The client is a leading healthcare organization dedicated to providing innovative solutions that enhance patient care and streamline operations. With a strong commitment to leveraging cutting-edge technologies, they continuously strive to improve the quality and accessibility of their services. 

The Challenges 

In today's digital landscape, healthcare organizations face numerous challenges in ensuring their applications meet the demands of a growing user base while adhering to stringent regulatory requirements. Our client encountered two critical challenges: 

  1. Performance and Scalability under Heavy Traffic: As the number of users accessing their applications increased, maintaining optimal performance and scalability became a pressing concern. Sluggish response times and system bottlenecks could lead to frustrating user experiences, potentially impacting patient care and operational efficiency. 
  2. Compliance with HIPAA and ADA/WCAG 2.1 Standards: Operating in the healthcare sector necessitates strict adherence to the Health Insurance Portability and Accountability Act (HIPAA) regulations, which govern the protection of sensitive patient information. Additionally, ensuring accessibility for individuals with disabilities is a legal requirement under the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1 standards.